Terms and Conditions of Sale

1. Seller information

Korex.it operates exclusively through an e-commerce platform; there is no physical store open to the public.

2. Definitions

• Website: the Korex.it website.
• Seller: AXENTIS S.R.L.
• Customer: anyone who purchases on the Website.
• Consumer: a natural person purchasing for purposes unrelated to their business/professional activity.
• Business Customer: a person or entity purchasing for business/professional purposes.
• Products: consumer electronics goods and accessories available for purchase on the Website.

3. Scope and acceptance

These Terms and Conditions apply to all purchases made on the Website. By placing an order, the Customer confirms they have read and fully accepted these Terms and Conditions.

The Seller may update these Terms and Conditions; the version published on the Website at the time of the order will apply.

4. Product information

Product pages show features, compatibility, images, and technical information available at the time of publication. Images and descriptions may be indicative. If in doubt, please contact us before purchasing.

5. Prices, taxes, and invoicing

• Prices are shown in Euro and, unless otherwise stated, include VAT.
• Shipping costs and/or any additional service fees are shown during checkout before the order is confirmed.
• In case of an obvious material error in price or availability, the Seller may contact the Customer to confirm/correct the order or cancel it and refund any amounts paid.
• Invoice: an invoice is always issued. The Customer must provide correct and complete billing details during checkout; the invoice is made available by email and/or in the account area.

6. Contract formation and order processing

1. The Customer selects the Products and completes the checkout process.
2. The order constitutes an offer to purchase.
3. The contract is deemed concluded when the order confirmation is sent (by email and/or in the account area), subject to availability or necessary checks.
4. The Seller may contact the Customer for essential information (e.g., incomplete data, invalid address, anti-fraud checks).

7. Payment methods

The payment methods available on the Website are:

8. Shipping, delivery, and tracking

To ensure efficiency and availability, the Seller processes orders through dropshipping: Products may be shipped directly by official suppliers/distributors and logistics partners to the address provided by the Customer.

• Shipping costs: calculated based on the postal code and displayed at checkout before the order is confirmed.
• Islands/remote areas: surcharges may apply depending on the postal code; any surcharge is displayed at checkout and/or communicated during order processing.
• Tracking: when available, tracking is sent by email and/or shown in the account area.
• Accurate address details: the Customer is responsible for the accuracy of delivery details and availability at the delivery address.

Indicative timeframe: delivery usually takes place within 3–5 business days from payment received, unless exceptions apply (e.g., availability, seasonal peaks, remote postal codes or islands, security checks, carrier requirements). Updates are shown on the product page and/or communicated by email.

9. Right of withdrawal (Consumers)

Consumers have the right to withdraw from the contract within 14 days without giving any reason, as provided by applicable law.

• Return shipping costs: borne by the Customer.
• Refund: processed using the same payment method used by the Customer, within the time limits set by law and after the return is received and checked (or, where applicable, upon proof of shipment).
• Exceptions: statutory exclusions apply (e.g., sealed goods not suitable for return once opened, started digital content, etc., where applicable).

10. Legal warranty, defects, and DOA

For Consumers, the legal warranty of conformity provided by applicable law applies. In case of lack of conformity, the Customer is entitled to the remedies provided by law (repair or replacement and, where applicable, price reduction or termination).

For Business Customers, the protections provided by the Italian Civil Code and any written agreements apply.

11. After-sales support and RMA procedure

To request support, the Customer must contact info@korex.it indicating the order number, product, issue description and, if possible, photos/videos and the serial number.

12. Limitation of liability

To the extent permitted by law, the Seller is not liable for delays or non-performance due to force majeure or events not reasonably controllable (e.g., strikes, logistics disruptions, network failures, exceptional weather events).

The Seller is not liable for improper use of the Products, non-compliant installations, undeclared incompatibilities, or tampering.

13. Privacy and cookies

Personal data is processed as described in the Privacy Policy.

14. Governing law and jurisdiction

The sales contract is governed by Italian law.