Returns & refunds

At Korex.it we aim to provide a clear and secure shopping experience. On this page you will find the key information about the right of withdrawal (14 days), returns, refunds, and the handling of faulty/non-conforming products.

Last updated: 09/03/2026. For full terms, please refer to our Terms & Conditions.

Need help?
For returns, refunds and faulty items:
Please always include your order number, the product name and the reason for your request.

Summary

  • Right of withdrawal (consumers): you can notify withdrawal within 14 days from delivery.
  • Returns: before shipping anything back, you must contact us to receive instructions and the return address.
  • Method: returns are handled via shipment (post/courier).
  • Return shipping costs: normally borne by the customer (except in case of fault/non-conformity).
  • Refunds: issued after receipt and inspection of the returned item, with re-credit to the original payment method (unless otherwise permitted).

1. Right of withdrawal (14 days)

If you are a consumer, you may exercise the right of withdrawal within 14 days from the date of delivery. This allows you to return the product without providing any reason, subject to statutory exceptions.

After notifying withdrawal, you must return the product within 14 days from the notification, following the instructions provided by our Customer Service.

Note: for business/professional (B2B) purchases, the right of withdrawal may not apply or may apply differently.

2. Return conditions

To ensure a fast and correct process, returned items must meet the following conditions:

  • The product must be intact and complete with accessories, manuals and original contents.
  • The packaging must be suitable for shipping and adequately protective.
  • Seals/labels must not be altered, except as necessary to inspect the item as permitted.
  • Serial number/IMEI (where applicable) must match the one shipped.
Important: damage caused by inadequate packaging or tampering may affect return acceptance or the refund amount (where applicable).

3. How to request a return

Before shipping any product back, you must contact us. We will provide operational instructions, the return address and packaging guidelines. Returns sent without prior notice may require longer handling times.

  1. Send your request to info@korex.it or via the contact page, including order number, product and reason.
  2. Receive instructions and the return address from our Customer Service.
  3. Pack the item securely (proper box and internal protection).
  4. Ship the parcel and keep proof of shipment and tracking until delivery is confirmed.
  5. Once received, we will inspect the item and proceed with refund/replacement where applicable.
Tip: take photos of the product, accessories and packaging before shipping.

4. Return costs & shipping

Return shipping costs are normally borne by the customer. In case of faulty/non-conforming products, after reviewing your report, we may provide a dedicated procedure that can include collection or a return label at our expense.

Customer Service will provide the return address and operational instructions on a case-by-case basis.

5. Refunds: timing & method

Refunds are issued after receipt and inspection of the returned product. Re-credit is normally made to the same payment method used for the purchase, unless otherwise permitted.

Step What happens
Return received Return is registered and inspection starts.
Product inspection We check integrity, accessories, serial/IMEI and general conditions.
Refund issued Refund is processed and confirmed by email.
Bank processing time Credit timing depends on card/bank/provider processing.
Where applicable, any deductions for diminished value or missing items (accessories, unsuitable packaging, etc.) will be communicated clearly.

6. Faulty, damaged or non-conforming products

If the product is faulty, damaged or does not match what was ordered, please contact us promptly and provide your order number and a description of the issue. If possible, attach photos or videos. We will assess the most suitable solution: service/repair, replacement or refund, according to the applicable warranty terms.

  • Avoid further use if it could worsen the issue.
  • Keep the box and accessories: they may be required for the claim.
  • For certain products, support through authorised service centres may apply.

7. Exceptions & special cases

Certain products or situations may be subject to limitations or exclusions from the right of withdrawal under applicable law (e.g., unsealed items that cannot be returned for hygiene reasons, digital content after download has started, services already performed, etc.).

For full details, please refer to our Terms & Conditions and applicable regulations.

FAQ

Can I return a product if I opened it?

In general, you may open the product to inspect its nature and functioning as you would in a physical store. However, signs of use, missing accessories or unsuitable packaging may affect return acceptance or the refund amount (where applicable).

How long does a refund take?

After the return is received and inspected, we issue the refund. The time for funds to appear depends on the payment method and the card/bank/provider processing time.

Can I ship a return without contacting you first?

No. Please contact us first: we will provide the correct instructions and return address.

My product is faulty: what should I do?

Contact us with your order number and a description of the issue. If possible, attach photos or videos.

Contacts

For returns and refunds support:

  • Email: info@korex.it
  • Tel. 0836.305017 cell.: 3388336780
  • Contact page: https://www.korex.it/it/contattaci
  • Website: www.korex.it
  • Company: Axentis S.r.l. – Via Palermo 15 – 73013 Galatina (LE) Fraz. Collemeto
  • VAT/Tax ID: 05453960758

Last updated: 09/03/2026