Privacy & Cookie Policy

This page explains how Korex.it (Axentis S.r.l.) collects and uses personal data, which cookies and similar technologies are used, and how you can manage your preferences.

Last updated: 04/02/2026. For sales terms and shipping, please refer to the Terms & Conditions.

Privacy contacts
For privacy or administrative requests:
Controller
Company details & contacts
Data
What we collect and why
Cookies
Preferences and management
Rights
Access, correction, deletion
Note: this is a general informational page. If you use a consent management platform, you can add here the links to your official Privacy Policy and Cookie Policy documents (separate or unified) so the information stays up to date.

1. Data Controller

The Data Controller is Axentis S.r.l., which manages the website www.korex.it.

2. Personal data we collect

We may collect personal data directly from you (for example during checkout, account registration, or when you contact support) and automatically during browsing and use of the website.

2.1 Data provided by the user

  • Identification and contact data (name, email, phone number).
  • Shipping and billing data (addresses, VAT/company name if applicable).
  • Order details and purchase history.
  • Customer support communications (messages, any attachments voluntarily provided).

2.2 Data collected automatically

  • Technical data (IP address, device, browser, operating system, language).
  • Usage data (pages visited, clicks, time spent, referrer URL).
  • Approximate location (derived from IP, not GPS).
  • Online identifiers such as cookie IDs and similar technologies (see section 7).

3. Purposes and legal bases

We process personal data only when there is a legal basis under the GDPR. The most common purposes are:

Purpose Examples Legal basis (GDPR)
Order management Checkout, payment processing, shipping, order confirmations Performance of a contract (Art. 6(1)(b))
Customer support Handling requests, returns, warranty and after-sales support Performance of a contract and/or legitimate interest (Art. 6(1)(b)/(f))
Legal and accounting obligations Invoices, tax records, compliance requirements Legal obligation (Art. 6(1)(c))
Security and fraud prevention Suspicious activity checks, abuse prevention, platform integrity Legitimate interest (Art. 6(1)(f))
Statistical analysis (analytics) Understanding website traffic and performance Consent (where required) and/or legitimate interest, depending on configuration
Marketing communications Newsletter and promotions (if subscribed) Consent (Art. 6(1)(a))
Where processing is based on consent (e.g., marketing/non-essential cookies), you can withdraw consent at any time (see section 8).

4. Data retention

We retain personal data only for as long as necessary to achieve the purposes described above and to comply with legal obligations. For example:

  • Order and billing data: retained for the period required by tax/accounting laws.
  • Support communications: retained for the time needed to handle requests and potential disputes.
  • Marketing data: until consent is withdrawn or you unsubscribe.
  • Cookies and identifiers: according to your choices and configured technical durations.

5. Recipients and processors

We may share data with trusted providers (data processors) only for the purposes described, for example:

  • Payment providers (to process transactions securely).
  • Carriers and logistics partners (for shipping and tracking).
  • IT and hosting providers (for website operations and security).
  • Analytics and marketing tools (only if enabled and according to your consent preferences).
  • Professional advisors (accountants/lawyers) when needed.
We do not sell personal data. Any transfers outside the EEA, where applicable, are handled with appropriate safeguards (e.g., adequacy decisions or Standard Contractual Clauses).

6. Your rights (GDPR)

Depending on the circumstances, you can exercise the following rights:

  • Access to your data and obtaining a copy.
  • Rectification of inaccurate or incomplete data.
  • Erasure (“right to be forgotten”) where applicable.
  • Restriction of processing or objection in certain cases.
  • Data portability (where processing is based on consent or contract and is automated).
  • Withdrawal of consent at any time (without affecting prior processing).
  • Lodging a complaint with the competent supervisory authority.

To exercise your rights, write to info@korex.it.

7. Cookies and similar technologies

Cookies are small text files saved on your device during your visit to the website. Similar technologies (e.g., pixels, local storage) may be used to support features, security and performance measurement.

7.1 Types of cookies

  • Technical/necessary cookies: essential for core functions (cart, login, security).
  • Preference cookies: store user choices (e.g., language, area).
  • Analytics cookies: help understand how the website is used.
  • Marketing cookies: used for relevant ads and campaign measurement (only if enabled and with consent).
The full cookie list depends on your store configuration and installed modules. It’s recommended to publish it in the cookie table of your banner/consent manager so it stays updated.

8. Managing cookie preferences

8.1 Cookie banner / consent manager

If a cookie banner is available, you can reopen it at any time to change your preferences. You can accept or refuse non-essential cookies (analytics/marketing), while technical cookies remain active because they are necessary.

8.2 Browser settings

You can also manage cookies through your browser (delete, block or limit them). Disabling necessary cookies may affect certain website functions (e.g., cart or login).

Tip: after changing preferences, refresh the page or clear cookies for www.korex.it to apply changes immediately.

9. Security measures

We implement reasonable technical and organizational measures to protect personal data, including encrypted connections (HTTPS), access controls and monitoring to prevent unauthorized access and suspicious activities.

  • Secure connections (HTTPS).
  • Role-based access to data, limited to operational needs.
  • Anti-fraud measures to protect customers and transactions.
  • Security updates and best practices.

Frequently asked questions

Do you sell my personal data?

No, we do not sell personal data.

Can I withdraw cookie consent?

Yes. You can update preferences from the banner/consent manager (if available) or from your browser settings. Withdrawal does not affect processing carried out before withdrawal.

How can I exercise my GDPR rights?

You can contact us at info@korex.it and we will handle your request in accordance with applicable law.

10. Contacts

For privacy requests or questions about this policy, please contact us:

Official documents (if available):
• Privacy & Cookie Policy: Open

Last updated: 04/02/2026